Responsible for driving service revenue growth by selling maintenance contracts, managed services, support agreements, professional services, and solution-based offerings to existing and new customers. The role focuses on customer relationship management, identifying business opportunities, developing sales strategies, and achieving revenue targets.
Key Responsibilities
- Identify new business opportunities and build a strong sales pipeline.
- Promote and sell service offerings including maintenance, support contracts, managed services, and consulting services.
- Engage with customers to understand their business needs and propose value-added service solutions.
- Prepare proposals, quotations, contracts, and service agreements.
- Manage customer relationships and ensure high levels of customer satisfaction.
- Collaborate with delivery, technical, and account management teams to develop winning solutions.
- Conduct regular customer visits, presentations, and negotiations.
- Maintain accurate sales forecasts and reports using CRM tools.
- Ensure achievement of monthly, quarterly, and annual sales targets.
Qualifications
- Bachelor's degree in Business Administration, Engineering, Information Technology, or related field.
- 8+ years of experience in service sales, solution sales.
- Strong understanding of services, maintenance contracts, managed services, or professional services sales.
- Excellent communication, negotiation, and presentation skills.
- Proven track record of meeting or exceeding sales targets.
- Proficiency in CRM systems and Microsoft Office applications.
Key Skills
- Business Development
- Account Management
- Customer Relationship Management
- Negotiation & Closing
- Solution Selling
- Forecasting & Reporting
- Strategic Thinking
- Communication & Presentation Skills
KPIs
- Service revenue growth
- New service contracts acquired
- Renewal rate of existing contracts
- Gross margin achievement
- Customer satisfaction and retention
- Sales pipeline value and conversion rate
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