About the Company
The Client Services Agent is a key participant in elevating workplace experience by delivering comprehensive reception, facility, conference, emergency, and travel support. This position requires a proactive approach to client interaction, cross-department collaboration, and confidentiality management, impacting overall client satisfaction and internal operational efficiency.
About the Role
This role offers the opportunity to develop expertise in workplace experience management within a globally recognized firm, enhancing skills in client service, operational support, and organizational communication.
Responsibilities
- Provide top-tier customer service support via phone, email, and chat, addressing inquiries with professionalism and efficiency
- Manage and navigate multiple workplace systems and technology platforms to support visitor check-in, conference room scheduling, and facility requests
- Assist with emergency notifications and ensure swift, accurate communication during critical situations
- Act as a liaison between clients, visitors, and internal teams to facilitate seamless support and information flow
- Maintain confidentiality of sensitive information, including proprietary and financial data
- Collaborate across departments to escalate and resolve issues promptly, enhancing overall customer experience
- Contribute to creating a welcoming and professional environment that makes clients and staff feel valued and supported
Qualifications
- High school diploma or equivalent required
- 2-4 years of prior experience in reception, customer support, technology helpdesk, or inbound call center roles, preferably within professional services or similar environments
Required Skills
- Proven experience handling inbound chat, email, and phone interactions with a focus on quality service
- Ability to effectively navigate multiple systems and support tools to manage requests and inquiries
- Excellent verbal and written communication skills
- Strong customer service orientation with a proactive, problem-solving approach
- Ability to assess situations independently and take appropriate action in a fast-paced setting
Preferred Skills
- Experience in hospitality or facilities support roles
- Familiarity with workplace management systems and collaboration platforms such as Outlook, Teams, or Sympa
- Bilingual abilities or additional language skills
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.