Job Title: Client Services Manager
Location: Hyderabad (100% Onsite only)
Shift: US Shift
Role Overview
The Client Services Associate / Manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams (Recruitment, Operations, Finance), ensuring SLA adherence, delivery quality, and a positive client experience .
The role requires strong coordination skills, attention to detail, and the ability to balance client expectations with organizational priorities .
Key Responsibilities
Client & Account Management
- Serve as the primary point of contact for assigned client accounts
- Manage day-to-day client communication, requirements, and updates
- Ensure adherence to contractual SLAs and client processes
- Proactively manage escalations and issue resolution
Delivery & Operations Support
- Partner with Recruiting teams to support demand fulfilment
- Track open requirements, interviews, offers, and onboarding
- Ensure accuracy in ATS/VMS systems (tagging, updates, compliance)
- Coordinate with Operations, onboarding, and workforce experience teams as needed
Reporting & Compliance
- Prepare and share regular client reports and dashboards
- Maintain data accuracy for MIS, scorecards, and audits
- Ensure compliance with internal policies and client guidelines
Collaboration & Continuous Improvement
- Work closely with cross-functional teams to improve service delivery
- Identify process gaps and suggest improvements
- Contribute to team initiatives, trainings, and knowledge sharing
Key Performance Indicators (KPIs)
- SLA adherence and delivery timelines
- Client satisfaction and feedback
- Data accuracy and compliance scores
- Fill ratio / delivery metrics (role/client-dependent)
- Escalation management effectiveness
Required Skills & Qualifications
- Bachelor’s degree or equivalent experience
- 2+ years of experience in client services, staffing, or operations
- Strong communication skills (written and verbal)
- High attention to detail and ownership mindset
- Ability to work in a fast-paced, client-facing environment
- Experience with top staffing companies is a plus
Preferred Experience
- Staffing or MSP environment exposure
- Experience working with US or global clients
- Familiarity with compliance, onboarding, and reporting processes
Behavioural Competencies
- Client-first mindset
- Ownership and accountability
- Strong collaboration and stakeholder management
- Problem-solving orientation
- Professional presence and judgment
Why Join Us
- Opportunity to work with global clients
- Clear growth path within Client Services
- Exposure to cross-functional leadership
- Collaborative and performance-driven culture