Client Success Associate, Business Development
At Becker’s Healthcare, we are committed to delivering trusted news and insights to healthcare executives and clinicians every day. As a rapidly growing multimedia and events firm, we bring the healthcare industry together through cutting-edge digital content and immersive live and virtual event experiences.
We’re expanding and looking for a driven, resourceful, and customer-obsessed professional to ensure our healthcare partners/clients achieve outstanding results through our media and event platforms.
As a Client Success Associate, you’ll play a vital role in supporting and engaging with our partners, ensuring they maximize their experience with our portfolio of offerings. If you’re gritty, independent, and take pride in delivering white-glove service, this is your opportunity to grow with a dynamic, fast-growing organization!
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Key Responsibilities
Client Management & Execution
- Own the execution of multimedia campaigns across hundreds of healthcare industry clients.
- Deliver exceptional client service, ensuring seamless campaign execution and strong relationship management.
- Analyze and report on campaign performance, metrics, and KPIs to optimize outcomes.
- Maintain an understanding of client goals and align our offerings to drive success.
- Build relationships with multiple decision-makers to enhance long-term client partnerships.
- Maintain a one-hour response time for client communication.
Client Retention & Growth
- Hit monthly execution goals and year-over-year retention targets through strategic relationship-building and upselling.
- Achieve client retention and revenue growth by identifying expansion opportunities.
- Drive upselling and cross-selling efforts, working closely with the sales team to connect execution insights to new opportunities.
- Implement feedback from clients to continuously improve their experience.
Insights & Market Intelligence
- Use data-driven insights to inform strategies and identify opportunities for improvement.
- Share wins, obstacles, and execution best practices within the team.
- Stay curious about competitors, market trends, and client needs to enhance our approach.
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What Success Looks Like in This Role
- Meets or exceeds monthly execution goals, demonstrating urgency, problem-solving, and proactive thinking with clients.
- Meets or exceeds retention targets, showing a growth mindset and data-driven approach.
- Builds deep, lasting client relationships, leading to high retention and expansion rates.
- Clients consistently provide positive feedback on service, execution, and partnership value.
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We'd love to hear from you if…
- You're highly driven and ambitious with team first approach
- Proven ability to work under pressure and manage multiple priorities
- Results-oriented mindset with strong attention to detail
- Ability to make quick decisions in fast-paced environments
- You possess a strong work ethic with desire to advance and take on greater responsibilities.
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Qualifications
- Bachelor’s degree in a relevant field.
- 1-2 years of proven success in client success, sales, or a related role.
- Strong academic background and demonstrated work ethic in both college and high school.
- Highly detail-oriented, independent, and goal-driven, with an ability to thrive in a fast-paced environment.
- Passionate about delivering great client experiences and achieving measurable results.
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Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401k
- Generous PTO
- Parental Leave
- Long-term Disability Insurance (LTD)
- Employee Assistance Program (EAP)
Yearly Salary Range: $60,000-$75,000 + Bonus Opportunity