Clinic Support Assistant

A Clinical Support Assistant (CSA) plays a crucial role in healthcare settings by providing administrative and clinical support to healthcare professionals. They assist with patient care under the direction and supervision of a licensed healthcare professional, manage medical records, and ensure that clinical areas are prepared for patient treatments. CSAs work alongside nurses, doctors, and other staff to maintain the smooth and safe patient journey

Responsibilities

• Prepare and organize clinical areas (including waiting areas) for patient presence, consultations and procedures.

• Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments (e.g. chaperoning, consumable/room preparation and turnaround)

• When trained and competent, perform basic patient care tasks, such as helping with mobility, all at the instruction and supervision of the licensed healthcare professional.

• When trained and competent, ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy.

• Manage patient records, updating information and ensuring confidentiality and data protection.

• Schedule patient appointments and handle admissions/discharges, inclusive of follow up discharge phone calls

• Monitor inventory of medical supplies and restock as needed.

• Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.

• Adhere to all safety, health, and infection control procedures.

• Speak up, if something isn't right.

• Maintain awareness of and comply with, the NMC Policies and Procedures

• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required

• Uphold the regulatory and accreditation standards and which of them apply to their daily working practice

• Support in the escort of patients within and between departments

• Transport patient specimens in accordance with NMC Policy.

• Strictly adhere to the regulator Scope of Practice.

• Escalate and raise concerns using the incident reporting system.

• Infection Prevention and Control (IPC)

• IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy to always maintain the highest possible standards of cleanliness, thus reducing the risk of infection in patients, staff and visitors.

• The strictest hand hygiene compliance encompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, always.

• Occupational Safety and Health Management Systems (OSHMS)

• Comply with OSHMS instructions, policies and safe working procedures

• Use of appropriate personal protective equipment and safety systems.

• Be familiar with emergency and evacuation procedures

• Not wilfully or recklessly endanger anyone’s health and safety

• Assist with the preparation of risk assessments

• Report OSH Hazards, incidents, Near misses and issues

• Reduce, Reuse, Recycling of waste as much as possible

• Attend all OSH Trainings, awareness programs and mock drills.

• Participates in the OSHMS audits, inspections, ensuring standards are maintained

Qualifications

Education and Certification

• High school diploma or equivalent (some employers may require additional certification or training)

Knowledge and Skills

• Knowledge of basic clinical procedures and healthcare practices.
• Ability to use medical equipment and understand safety protocols.
• Strong communication skills for interacting with patients, families, and healthcare staff.
• Organizational skills for managing records and scheduling appointments.
• Attention to detail and the ability to follow clinical instructions accurately.
• Basic IT skills for handling medical software and patient databases.
• Physical stamina for assisting with patient care and clinical tasks.

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