As the Operations Manager you will report directly to the Cluster General Manager and oversee the daily operations of Cluster Hotels with a focus on rooms department and guiding the food & beverage department. Your role will be pivotal in ensuring the highest level of guest satisfaction.
- Provide timely and thoughtful guidance coaching leadership and expert support to all departments.
- Oversee the daily operations of the hotel focusing on Rooms department.
- Ensure consistent compliance with hotel policies and outstanding intuitive guest service while maximizing departmental profits.
- Proactively and thoughtfully anticipate and prevent negative guest experiences through training; communication; planning and organizing.
- Resolve any guest complaints handling all guest interactions with the highest level of hospitality and professionalism in an accurate and timely manner.
- Ensure compliance of companys hotel policies SOPs and any applicable laws and regulations.
- Understand the importance of Guest Reviews on sites such as TripAdvisor Expedia & Google Reviews whilst replying in a timely manner.
- Manage guest communication for prearrival inhouse and postdeparture via the communication tools.
Qualifications :
- Bachelor Degree in Hotel Management
- Minimum 3years as Rooms Division Manager
- Accor experience is mandatory
- Ability to build trust and relationships with all levels of employees.
- Selfmotivated decisive responsible and driven to achieve goals.
- Strong interpersonal skills exceptional oral and written communication skills are essential.
- Ability to think independently possess good judgement proven problemsolving skills and effective decisionmaking skills.
Additional Information :
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment a warm and welcoming culture excellent working conditions and to promote the development of all people including those with disabilities.
When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Remote Work :
No
Employment Type :
Fulltime
Key Skills Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management
Experience: years
Vacancy: 1