Bilingual Collections Specialist (English/Spanish)
Location: Charlotte
Schedule: Full-Time
Compensation: Competitive Base Pay + Monthly Performance Incentives
Earning Potential: Up to $60,000+ annually
About the Opportunity
We are seeking a professional, results-driven Bilingual Collections Specialist (English/Spanish) to join our growing Finance team. This position is responsible for managing past-due accounts, negotiating payment arrangements, and maintaining positive client relationships while supporting the organization's collection and revenue objectives.
The ideal candidate is an effective communicator with strong negotiation skills, a customer-focused approach, and the ability to balance professionalism with empathy during sensitive financial discussions.
Key Responsibilities
- Contact clients by phone, email, and text regarding outstanding account balances.
- Negotiate payment arrangements and secure commitments for payment.
- Monitor delinquent accounts and follow up on missed or broken payment agreements.
- Research and resolve account discrepancies, billing concerns, and client inquiries.
- Maintain accurate and detailed records of all client communications and collection activities.
- Deliver professional, respectful, and solution-oriented customer service.
- Meet established collection goals, productivity standards, and quality expectations.
- Collaborate with internal departments to facilitate account resolution and client satisfaction.
Required Qualifications
- Fluent in English and Spanish , both written and verbal.
- High School Diploma or GED.
- Minimum of two (2) years of experience in collections, customer service, call center operations, account management, or a related field.
- Strong communication, negotiation, and conflict-resolution skills.
- Ability to manage challenging conversations with professionalism and tact.
- Proficiency with basic computer applications and data entry.
- Excellent organizational and time-management skills.
Preferred Qualifications
- Previous collections experience.
- Experience using CRM, collections, or accounting software.
- Knowledge of accounts receivable and payment processing practices.
- Experience working in a performance-driven environment with measurable goals and metrics.
Desired Competencies
- Professional phone presence and active listening skills.
- Strong attention to detail and accuracy.
- Persistence, resilience, and a results-oriented mindset.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Commitment to providing exceptional client service.
Compensation & Benefits
We recognize and reward performance while providing a comprehensive benefits package designed to support our employees and their families.
Benefits include:
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Paid Holidays
- 401(k) with Company Match
- Monthly Performance Incentives
- Professional Growth and Advancement Opportunities
Apply Today
If you are a bilingual professional with a strong work ethic, a commitment to customer service, and a desire to earn up to $60,000+ annually through base compensation and performance incentives , we encourage you to apply and become part of our growing team.
Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.