Position Overview
We are seeking a detail-oriented and customer-focused Collections Specialist for a temp-to-hire opportunity with a growing organization in South Charlotte. This role is responsible for managing outstanding receivables, contacting customers regarding past-due balances, resolving payment issues, and maintaining positive client relationships while supporting the overall cash flow of the business.
Key Responsibilities
- Contact customers regarding outstanding invoices and past-due balances via phone and email.
- Research and resolve billing discrepancies, payment issues, and account disputes.
- Maintain accurate records of collection activities and customer communications.
- Collaborate with internal departments to resolve account-related concerns.
- Reconcile customer accounts and apply payments as needed.
- Monitor aging reports and prioritize collection efforts.
- Negotiate payment arrangements when appropriate.
- Prepare reports related to collection activities and account status.
- Ensure compliance with company policies and collection procedures.
Qualifications
- 2+ years of collections, accounts receivable, or related accounting experience.
- Strong communication and customer service skills.
- Ability to handle difficult conversations professionally and diplomatically.
- Proficiency with Microsoft Excel and accounting/ERP systems.
- Strong attention to detail and organizational skills.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- Experience in a high-volume B2B collections environment.
- Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field.
- Experience with ERP systems such as SAP, Oracle, NetSuite, or similar platforms.
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