At PepperlFuchs we combine a strong commitment to innovation with a deep respect for the traditions that have shaped our success. From renewable energy and automotive production to water treatment plants and chemical systems our advanced electronic sensors and automation components enable smooth and safe operations around the globe.
We take pride in fostering a supportive and collaborative workplace culture where employees feel connected and valued - much like a close-knit family. As we continue to grow we are excited to welcome a new team member for the following position:
Role Purpose
We are seeking a proactive detail-oriented and customer-focused Commercial Sales Support Specialist to join our Middle East team based in Dubai this role you will serve as the key commercial interface between customers distributors sales teams and internal stakeholders ensuring seamless order processing responsive customer support and efficient coordination of export and commercial activities. Your contribution will play an important role in delivering an exceptional customer experience while supporting business growth across the region.
Role Responsibilities:
Manage the end-to-end commercial order process ensuring timely accurate and efficient order handling through the ERP system while maintaining high data integrity.
Provide prompt support to customers distributors and regional sales teams by responding to commercial enquiries managing order changes monitoring deliveries and resolving issues in a professional and solution-oriented manner.
Coordinate export documentation and collaborate with customs warehouses international colleagues and internal departments to ensure smooth order fulfilment and regulatory compliance.
Support commercial operations by maintaining accurate customer and sales data in ERP and CRM systems managing vendor approval processes and assisting with project documentation and tracking.
Contribute to continuous operational improvement by supporting marketing activities and exhibitions enhancing process efficiency and fostering strong relationships with internal and external stakeholders.
Role Requirements:
Diploma or Bachelors degree in Business Administration Accounting Commerce or a related discipline with relevant commercial or business training.
Proven experience in commercial sales support inside sales customer service or order management within an international business environment.
Hands-on experience handling export orders and international customers with a good understanding of commercial documentation and logistics processes.
Proficiency in ERP systems (preferably sales and commercial modules) CRM platforms and Microsoft Office applications with strong attention to detail and data accuracy.
Excellent communication organisational and problem-solving skills with a customer-centric mindset and the ability to work effectively across multicultural teams in a fast-paced environment.
Are you excited about this opportunity We cant wait to get to know you! Submit your application online were looking forward to hearing from you!
PepperlFuchs actively promotes diversity equity and inclusion and is committed to a policy of equal employment opportunity. We welcome applications from all individuals regardless of ethnicity country of origin gender religion sexual orientation age skin color physical or mental abilities social background or any other protected characteristic. All employment decisions are made based on these principles and in full compliance with applicable federal and state laws.
We kindly request that all applications be submitted exclusively via our online application form.
Required Experience:
IC
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