Community Manager (Executive)

RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.

WHO WE ARE:

We are RAPP world leaders in activating growth with precision and empathy at scale.

As aglobal next-generation precision marketing agencywe leveragedata creativity technology and empathyto foster client champion individuality in the marketing solutions we create and in our workplace. We fight for solutions that adapt to the individuals needs beliefs behaviors and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP our fearless superconnectors help tocreate value from personal brand experiences by focusing on three key areas: connected data connected content and connected decisioning.

Our data analysts identify who that person is our strategists understand what they want and our award-winning technologists and creatives know how to deliver it ensuring were able to activate authentic customer connections for our clients.

Part of Omnicoms Precision Marketing Group RAPP is comprised of 2000 creatives technologists strategists and data and marketing scientists across 15 global markets.

YOUR ROLE:

RAPP MENA is seeking aCommunity Manager (Executive) to support day-to-day community management and social customer support across multiple social platforms for a large enterprise role is responsible for managing high-volume brand interactions supporting always-on and campaign activity and delivering timely on-brand responses aligned with agreed SLAs governance and client standards.

This role requiresbilingual communication skills (Arabic & English) and the ability to operate within a structured SLA-driven environment.

YOUR RESPONSIBILITIES:

• Manage daily community engagement and social customer support across assigned platforms
• Respond to comments direct messages and customer queries in line with agreedSLAs tone of voice and escalation protocols
• Moderate conversations identify risks complaints or sensitive issues and escalate where required
• Supportalways-on social activity and campaign launches with timely real-time engagement
• Coordinate with internal social content and account teams to resolve customer issues
• Track recurring questions sentiment and emerging community trends sharing insights with relevant teams
• Follow defined governance processes approval workflows and platform best practices
• Ensure consistent quality accuracy and responsiveness across all community interactions

REQUIRED SKILLS:

• 13 years experience in community management social media or social customer support roles
• Experience supportingenterprise or high-volume accounts
• Strong understanding of major social platforms and customer engagement best practices
• Written communication skills (Arabic required; English essential )
• Comfortable managing customer-facing interactions in a structured process-driven environment
• Organized reliable and able to work independently within defined SLAs and workflows
• Hands-on experience usingcommunity management moderation or social support tools
  (e.g. Sprinklr Sprout Social Emplify or similar platforms)
• Ability to adapt quickly to new tools and reporting workflows used by the agency or client

Our Hybrid Work Model:

RAPPs current hybrid model is designed to enable in-person connections and collaboration that is core to our culture while also supporting flexibility for all employees. As such we have the option to work from home two days per week if wed like.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Required Experience:

IC

Key Skills
English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills
Employment Type : Full Time
Experience: years
Vacancy: 1