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This is a fully remote position open to candidates based in United Arab Emirates.
Pay: $30$55/hr
Role Title: Computer User Support Specialists
Role Type: Contractor
Location: Remote
the company is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer this role youll apply your expertise to help train next-generation AI systems. Your work will shape how models learn reason and perform through high-quality real-world input. No prior experience in AI is required your domain knowledge is what matters.
Scope of Work
- Diagnose and resolve common and complex hardware software and networking issues using industry best practices.
- Provide guidance on OS support (Windows MacOS Linux) and network connectivity including TCP/IP VPNs and DNS-related concerns.
- Document troubleshooting steps solutions and user interactions clearly within a ticket management system.
- Contribute detailed process insights that enhance future support workflows and training data quality.
- Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
- Identify patterns in support issues offering recommendations or process improvements to the project team.
Preferred Qualifications
- Minimum 3 years proven experience providing Tier 2/3 IT support.
- Expertise in diagnosing and resolving hardware and software issues across varied platforms.
- Strong understanding of networking concepts including TCP/IP VPNs and DNS troubleshooting.
- Proficiency with ticket management systems and thorough documentation practices.
- Exceptional written and verbal communication skills with a focus on user-friendly explanations.
- Certifications such as CompTIA A Network or ITIL are advantageous.
- Demonstrated ability to work independently prioritize tasks and deliver high-quality input for technical projects.
How to apply
Apply here with your profile. We will then email you a link to complete your application on the hiring platform your application is only considered once that final step is done.
Employment Type : Full Time
Experience: years
Vacancy: 1
Hourly Salary Salary: 30 - 55
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