Concierge

Job description

We are looking for an experienced Concierge who can provide our tenants with the best guest experience.

Responsibilities are as follows:

• To assist tenants and guests with Concierge Services such as - entertainment, dining bookings, sending and receiving courier packages and to direct guests within and outside the property.
• Adhere to the policies & procedures of Alfardan Properties' Quality Management System.
• Competent awareness of the offered facilities and services of the property.
• Respond to tenants'/guests' inquiries with accurate and helpful information in a courteous manner
• Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests
• Address enquiries via call, through Concierge mobile application and monitors bookings and user registrations. Handle incoming and outgoing mail services
• Ensure that messages received by the Concierge are promptly communicated to the concerned person
• Keep an open loop communication with Chief Concierge, Property Manager and other department heads
• Participate in Concierge departmental meetings and trainings
• Coordinate all relevant information, complaints and feedback immediately to Customer Service
• Keep and update record of recreational facilities information (and bookings if needed)
• Keep and update record of calls and messages
• Report any incidents happening within the property
• Ensure confidentiality of tenants' information
• Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
• Implement the shift handover procedures
• Carry out other duties required to ensure smooth operation

Skills

• 2 years of professional experience in reception, customer services related industry
• Fluently in English (can effectively read, write and speak)
• Interpersonal Skills, Organization Skills, Judgement & Presence, Computer Literacy, Objective Demeanor, Client Centric.

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