Summary
As Concierge Supervisor at Banyan Tree Dubai you will play a pivotal role in curating authentic intuitive and memorable guest experiences. Guiding the concierge team youll oversee the delivery of thoughtful seamless service that reflects our commitment to understated luxury wellbeing and local immersion. This role blends leadership with hands-on guest interaction ensuring each journey begins and ends with genuine care and excellence.
Key Responsibilities
Guest Experience & Service Delivery
Lead the day-to-day operations of the concierge team ensuring every interaction reflects Banyan Trees core values of serenity sustainability and sense of place.
Serve as a primary point of contact for VIP guests special requests and high-profile itineraries.
Coordinate transportation dining spa reservations and bespoke guest experiences with attention to detail and timeliness.
Offer thoughtful and knowledgeable recommendations on local attractions events and cultural experiences.
Monitor and maintain guest preferences to anticipate needs and personalize service.
Team Supervision & Training
Supervise coach and support the concierge team ensuring consistent delivery of five-star service standards.
Assist in onboarding and training of new colleagues including brand standards and service etiquette.
Lead by example in maintaining a calm gracious and attentive presence at all times.
Operational Excellence
Coordinate with front office transportation bell desk and guest relations to ensure a seamless guest journey.
Manage guest feedback and resolve issues promptly with professionalism and empathy.
Monitor work schedules and shift coverage to maintain optimal staffing levels.
Maintain accurate records for guest requests bookings and feedback.
Brand & Standards Compliance
Uphold Banyan Trees luxury service philosophy through elegant communication cultural sensitivity and sustainability awareness.
Ensure alignment with LQA and Forbes service standards.
Actively participate in daily briefings training and property initiatives.
Qualifications :
Previous experience in a concierge or guest services role within a luxury hospitality environment; prior leadership experience is a strong advantage
In-depth knowledge of Dubais luxury offerings cultural landscape and guest demographics
Excellent communication and interpersonal skills; fluent in English (Arabic or another language is a plus)
Proficient in Microsoft Office and property management systems (e.g. Opera)
Flexible schedule including weekends evenings and public holidays
Professional appearance calm demeanor and service-first attitude
Additional Information :
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support training and leadership necessary to excel in your role. Thats why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success
Remote Work :
No
Employment Type :
Full-time
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