Concierge Supervisor

Novotel & Ibis Gate Abu Dhabi

Job description

1. Supervision: Lead and schedule bell staff for efficient operation.
2. Guest Assistance: Ensure timely luggage delivery and guest escort services.
3. Communication: Coordinate with front desk for guest requests.
4. Maintenance: Oversee cleanliness and functionality of the lobby area.
5. Training: Mentor bell staff on service standards.
6. Implement coordinate and supervise Bellmen Doormen and the valet parking team.
7. Proper grooming at all times.
8. Show fullest cooperation and respect within the team and other departments.
9. Is aware of the daily activities and has product knowledge of all the hotel facilities.
10. Handle issuance of guest room key cards and ensure effective control for guest security.
11. Arrange all guest transportation requests including Limousine service Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.

Qualifications :

High School diploma or equivalent.

Prior experience in bell services with leadership duties.

Good communication and organizational skills.

Knowledge of local attractions and services.

Additional Information :

Experience is an asset
Prior experience working with related system
Strong interpersonal and problem-solving abilities
Fluency in Arabic & English Additional Language is an added advantage.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1