Description
JOB SUMMARY
Handles social and local corporate catering opportunities that are above sales office parameters. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
Required:
High school diploma or GED; 2 years experience in the sales and marketing guest services front desk or related professional.
OR
2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; no work experience required.
Preferred:
Catering sales experience.
CORE WORK ACTIVITIES
Managing Sales Activities
Manages the sales efforts for the property including local corporate and social catering.
Responds to incoming catering opportunities for the property.
Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive as applicable.
Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the property based on market conditions and property needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Works with the management team to create and implement a catering sales plan addressing revenue customers and market.
Designs develops and sells creative catered events.
Maximizes revenue by up-selling packages and creative food and beverage.
Manages catering sales revenue and operation budgets and provides forecasting reports.
Develops menus that drive sales.
Assists with selling implementation and follow-through of catering promotions.
Executes and supports Marriotts Customer Service Standards and hotels Brand Standards.
Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).
Participates in and practices daily service basics of the brands
Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Monitors successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and Marriott International.
Handles social and local corporate catering opportunities that are above sales office parameters.
Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery.
Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue.
Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
Performs other duties as assigned to meet business needs.
Building Successful Relationships
Works collaboratively with off-property sales channels (e.g. Sales Office Market Sales) to establish coordinated sales efforts that are complementary and not duplicative.
Interacts effectively with sales kitchen vendors competitors local community catering associations and other hotel departments in order to monitor guest satisfaction.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott.
Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.
Develops a close working relationship with operations to execute strategies at the property level.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
IC
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First Abu Dhabi Bank
Marriott Hotels & Resorts