The Consulting Solution Engineer (CSE) is a hybrid role that combines pre-sales Solution Engineering lightweight consulting and early post-sales value enablement to support the successful acquisition deployment and long-term adoption of IDeaS solutions in the Middle East market.
This role is designed to address the unique needs of the Middle East where customers often expect deeper domain expertise continuity across the buying and onboarding journey and hands-on guidance during early stages of adoption. This role applies strong hospitality domain knowledge and revenue management expertise to understand customer business objectives guide buying journeys and design solutions that deliver measurable commercial value. The CSE partners closely with Sales Account Management Solution Engineering and Consulting to shape solutions de-risk complex opportunities and ensure clients are positioned for success and actively partners with post-sales delivery teams to support a smooth transition into implementation and early adoption ensuring clarity of solution intent and identified risks.
The Consulting Solution Engineer operates as a trusted technical and business advisor to prospects and customers applying strong hospitality and revenue management expertise cultural fluency and local market knowledge to deliver measurable value. This role operates with autonomy within defined opportunity scope and serves as an execution partner for individual clients and prospects within the regional go-to-market organization.
What youll be doing...
Customer & Buyer Engagement
Position IDeaS as a trusted business partner by clearly articulating how solutions address customer commercial objectives including revenue growth efficiency consistency and scalability.
Lead and support pre-sales discovery solution design and value articulation for prospective clients.
Design and deliver high-impact customer-relevant demonstrations presentations and workshops aligned to buyer objectives and evaluation criteria.
Actively support and influence customer buying journeys by understanding evaluation criteria stakeholder dynamics and decision-making processes.
Support and where appropriate lead executive-level solution discussions for opportunities ensuring alignment between customer objectives and IDeaS value propositions.
Navigate culturally nuanced stakeholder environments ensuring alignment and clarity across Middle Eastern client organizations.
Solution Design & Delivery Excellence
Architect and document appropriate solutions across IDeaS products and features based on customer needs technical constraints operational maturity and strategic goals.
Qualify prepare and deliver pre-sales presentations including readiness for revenue management tools implementation approach and proof of concept / ROI narratives.
Ensure solution integrity across integrations data flows and deployment assumptions during the sales process.
Act as a senior technical resource on complex opportunities involving multiple systems or stakeholders.
Commercial Partnership & Execution
Partner with Sales and Account Management to develop account strategies assess customer needs and address critical issues to support regional goals.
Contribute to deal strategy including solution positioning risk identification and competitive differentiation.
Manage lead and contribute to RFx and Security Assessment responses ensuring solution accuracy consistency and alignment to customer requirements in partnership with other teams.
ConsultingLed Discovery & Advisory Support
Apply structured consulting techniques to assess customer revenue management processes organizational readiness and adoption risks.
Provide advisory recommendations on revenue management strategy process improvement and bestpractice adoption tailored to Middle Eastern operating environments.
Facilitate scoped discovery or advisory workshops that help customers understand how to operationalize IDeaS solutions effectively.
Support definition of success metrics KPIs and value hypotheses during the sales and onboarding phases.
Perform structured quantitative and qualitative analysis to identify revenue process and adoption improvement opportunities.
Support development of business cases ROI narratives and impact assessments tied to consulting recommendations.
Early PostSales Enablement & Value Readiness
Provide continuity from presales into early postsale phases by clearly documenting solution intent assumptions and identified risks.
Partner with Solution Success Consultants and delivery teams during initial onboarding or pilot phases to ensure alignment to the sold solution.
Offer timebound advisory postsale support focused on value readiness adoption guidance and clarification of strategy.
Proactively identify and escalate risks gaps or misalignment to the appropriate postsales owners.
Market Industry & Competitive Insight
Apply industry best practices and revenue management expertise to tailor solutions for specific customer segments portfolios and regions.
Maintain strong awareness of competitive solutions and market dynamics to support effective competitive positioning.
Investigate and evaluate emerging technologies including IDeaS partners and competitive offerings to inform solution design and sales strategy.
Maintain deep knowledge of the Middle Eastern hospitality market including local business practices technology ecosystems and regulatory considerations.
Maintain expert knowledge of IDeaS solutions and their integration with PMS CRS channel management and data platforms commonly used in the Middle East.
Internal Collaboration & Leadership
Act as technical lead on assigned opportunities coordinating with Product Integrations Consulting Client Services and Partner teams as required.
Act as a cultural and market liaison between global teams and customers in the Middle East providing structured feedback on local needs and expectations.
Contribute to internal best practices enablement materials and continuous improvement initiatives relevant to the Middle East market.
Mentor regional resources on Middle Easternspecific client requirements and practices where appropriate.
Contribute to regional and global Solution Engineering initiatives sharing best practices and supporting continuous improvement.
Support marketing events trade shows and user group meetings as needed.
Performs other duties as assigned.
What youll bring to us
Who we are....
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth IDeaS team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where were working our teams come together to create leading revenue management solutions that accelerate our clients growth through revenue optimization.
We Support Who You Are.
As a global company we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether youre launching a new career or expanding your current one IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS we also aspire to live our values each day by being Accountable Curious Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts represents and provides a place for diverse ideas unique perspectives and authentic voices.
Additional Information:
To qualify applicants must be legally authorized to work in UAE and should not require now or in the future sponsorship for employment visa status.
All qualified applicants are considered for employment without regard to race color religion gender sexual orientation gender identity age national origin disability status protected veteran status or any other characteristic protected by law.
Equivalent combination of education training and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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Required Experience:
IC
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