TALENT ONE EMPLOYMENT SERVICES | Full time
Contact Center Agent – Arabic & English Speaker
Al Ain, United Arab Emirates | Posted on 10/20/2026
Contact Center Agent – Arabic & English Speaker
Location: Al Ain, UAE
Employment: Full-Time
We are seeking a customer-focused professional fluent in Arabic and English to deliver service across voice and digital channels.
Requirement:
- Fluency in spoken and written Arabic and English is mandatory.
- High school diploma; bachelor’s degree preferred.
- At least one year of customer service or contact center experience preferred.
- Strong communication, listening, typing, computer, and problem-solving skills.
- Ability to manage situations professionally and work under pressure.
- Healthcare or hospitality experience preferred; multichannel support experience advantageous.
Requirements
Key Responsibilities
- Handle inbound and outbound calls, emails, chats, and WhatsApp inquiries.
- Book, amend, cancel, and follow up on appointments.
- Provide service information, resolve inquiries, and escrow issues.
- Maintain CRM records and protect confidentiality.
- Meet quality, attendance, productivity, handling time, and customer satisfaction targets.
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