Contact Center Intern

Description

Location: Grove Mall Al Barsha 2 Dubai UAE

Job Overview:

GluCare is seeking a proactive and motivated Contact Center Intern to support our patient services team for a 1-month internship. The intern will assist with managing incoming calls coordinating appointments and maintaining accurate records gaining hands-on experience in customer service and healthcare operations. This role is ideal for students or recent graduates looking to build practical skills in a healthcare contact center environment.

Key Responsibilities:

1. Check Whatsapp phone for unread and unreplied messages.(this is before we will launch verloop)
2. Check CRM for QA not replied or follow up with the team/department
3. Admin tasks (ie Workflow creation from draft etc)
4. Update raw data reports
5. Verloop workflow testing

6. CRM/Bitrix leads QA

Requirements

Qualifications:

• Recent graduate in healthcare business communications or a related field
• Basic understanding of customer service principles

Skills & Competencies:

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to handle calls professionally and courteously
• Organized detail-oriented and proactive
• Comfortable using basic office software (MS Office email)
• Eager to learn and work collaboratively in a team environment

Required Experience:

Intern

Key Skills
Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic
Employment Type : Intern
Experience: years
Vacancy: 1