vasanthanagar, karnataka, India Other Posted 11 days ago
Hiring: Contact Center Head – Bengaluru Location: Bengaluru Experience: 15+ Years CTC: Up to ₹40–45 LPA We are looking for a senior Contact Center Head to drive large-scale customer service, telesales and outbound operations for a fast-growing, AI-enabled startup Key Responsibilities: Lead large-scale Contact Centre / BPO operations across inbound and outbound processes. Drive telesales, outbound sales, customer service and retention operations as its going to be a target based role. Manage large teams and ensure achievement of revenue, productivity, conversion, quality and service KPIs. Own P&L, cost optimization and operational efficiency. Leverage AI, automation and analytics to improve customer experience and operational performance. Partner with senior stakeholders to drive business growth and continuous improvement. Ideal Candidate: 12 years of experience in Contact Centre / BPO / Telesales / Customer Operations. Strong experience managing large-scale sales team and outsourced operations. Proven track record in target-driven outbound sales environments. Strong exposure to P&L, vendor management, KPI/SLA governance and process improvement. Experience in a fast-paced, technology-led or startup environment will be preferred. Strong leadership, stakeholder management and commercial acumen. Interested candidates can share their updated CVs at sanjana.kumari@ or Whatsapp on
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