Job Summary
The Contract Coordinator provides operational and administrative support to the Contracts, Pricing & Analytics team through accurate execution of customer account, freight administration, and data management processes. This role serves as a central point of coordination for customer account onboarding and maintenance, freight rule administration, customer affiliation research, workflow management, and cross-functional process support.
This position is highly data management and execution-focused, requiring strong attention to detail, process discipline, and collaboration across multiple functions. The Contract Coordinator partners closely with the following teams: Global Transportation Analyst within L&D, Customer Care, Contracts & Pricing, Business Applications (Master Data Governance) and Accounts Receivable.
Job Details/Responsibilities
- Freight Rules Administration
- Create, maintain, and update freight rules within SAP.
- Validate freight eligibility requirements and exceptions in accordance with contractual obligations.
- Monitor freight rule accuracy and identify discrepancies.
- Coordinate freight-related updates with Supply Chain, Logistics, Customer Service, and Contracts teams.
- Support implementation of freight policy changes and process enhancements.
- Research and resolve freight-related questions and system issues.
- Assist in tracking freight program effectiveness and compliance.
- Maintain freight documentation and supporting records.
- Support testing and validation of freight-related system enhancements.
- Establish an audit process to review TMC customer accounts for accurate freight set up
- Participate in customer freight payment analysis financial reporting activities
- Customer New Account/ Changes intake and workflow coordination
- Serve as the primary coordinator for new account and account change notifications, monitoring the contracts mailbox for new account requests and managing the new account validation and confirmation process.
- Coordinate with Customer Master Data Governance (MDG) teams to ensure timely and accurate account change completion without disruption of customer pricing.
- Serve as the primary resource for customer membership and affiliation research, validating membership status using rosters and membership tools.
- Research Integrated Delivery Network (IDN) affiliations using approved systems and databases, to ensure correct affiliation mapping in SAP.
Knowledge, Skills and Abilities (KSA)
- Strong attention to detail and data accuracy
- Familiarity with SAP
- Ability to follow routing guides and SOPs consistently
- Strong organizational and time management skills
- Knowledge of standard operating procedures (SOPs), work instructions, and process documentation.
- Ability to manage multiple priorities simultaneously while maintaining accuracy.
- Intermediate Microsoft Excel skills, including data validation, sorting, filtering, and reporting.
- Proficiency with Microsoft Outlook, Word, PowerPoint, and Teams.
- Ability to communicate effectively with internal business partners at all levels.
- Ability to gather information, ask clarifying questions, and document findings clearly.
- Strong customer service orientation.
- Ability to identify data discrepancies and determine appropriate resolution paths.
- Ability to evaluate information from multiple sources and reconcile inconsistencies.
- Sound judgment in identifying issues requiring escalation
Qualifications/ Background Experiences
- Bachelor’s degree in Supply Chain, Logistics, Business, or related field (preferred). Minimum 1 year of experience in related business operations or equivalent combination of education, experience and training.
- Familiarity with healthcare, medical device, or commercial contracting environments is desired but not compulsory.
- Knowledge of Group Purchasing Organization (GPO) and Integrated Delivery Network (IDN) structures and affiliation is a plus
We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.
At Terumo we believe in the power of personal growth and will encourage you to get in the driver’s seat – progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what’s next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, sustainable solutions for patients. The salary range is $50,000 - $63,000 based on experience and a 2% annual target bonus.
Join us, and help shape wherever we go next!
Advancing healthcare with heart