Control Center Duty Officer Aviation Security

1. Monitoring and Surveillance :

• Continuously monitor realtime operational data communication channels or surveillance systems for anomalies or incidents.
  
• Oversee multiple systems (e.g. CCTV alarm systems SCADA or other monitoring technologies) to ensure optimal functionality.
  
• Respond to system alerts alarms or emergency situations promptly ensuring proper protocols are followed.
  

2. Incident Management :

• Serve as the first point of contact for emergencies or operational disruptions.
  
• Coordinate with field teams internal departments and external agencies (e.g. emergency services) to resolve issues efficiently.
  
• Log incidents decisions and actions taken ensuring all details are recorded for further analysis or reporting.
  

3. Communication and Coordination :

• Ensure clear timely and efficient communication with field personnel managers and other stakeholders.
  
• Liaise with internal departments to ensure that realtime updates and status reports are provided to management.
  
• Maintain communication flow between shifts ensuring that information is passed on smoothly to incoming teams.
  

4. Operational Support :

• Support daily operations by ensuring all control center systems are functional and performing regular system checks.
  
• Perform troubleshooting for system errors escalating issues to technical teams when necessary.
  
• Assist with contingency planning and help implement response measures during emergencies or system failures.
  

5. Shift Management :

• Oversee and manage activities during assigned shifts ensuring that operations are consistent and uninterrupted.
  
• Maintain shift logs ensuring that all key decisions incidents and operational updates are recorded.
  
• Ensure handovers between shifts are efficient with all important updates communicated to the incoming shift team.
  

6. Compliance and Reporting :

• Ensure that all operations adhere to company policies safety standards and regulatory requirements.
  
• Prepare and submit reports on daily activities incidents and any operational inefficiencies.
  
• Contribute to the creation and review of standard operating procedures (SOPs) to improve operational performance.
  

7. Crisis Management :

• Take the lead during emergency situations by following predefined emergency protocols and mobilizing appropriate resources.
  
• Work closely with emergency response teams or first responders to ensure effective handling of critical incidents.
  

8. System Maintenance :

• Report any faults system errors or technical issues to the relevant maintenance or technical departments.
  
• Assist in regular testing calibration or updating of systems to ensure smooth operations.
  
• Stay updated on technological advancements in control center tools and equipment.
  

Requirements

Education:

Bachelors degree or equivalent minimum 4 yearsof experience in the Aviation Security Domain

Required Experience:

Unclear Seniority

Key Skills
CCTV,Federal Agencies,Clearance,Facility,Incident Reports,Hazardous Materials,Public Safety,Law Enforcement,Professional Development,Access Control,General Public,Procedures,DoD,Powerpoint
Employment Type : Full-Time
Experience: years
Vacancy: 1