Core Banking Transformation – Operations SME (Business Analyst) Job Purpose:
Retail & Corporate Banking Operations SME, will serve as the critical bridge between back office operations stakeholders, technical program teams, and vendors participating in the T24 banking transformation program for all functional areas relating to operations covering products (accounts, deposits, financing, and payments) & processes. Below is an outline of their roles and responsibilities:
Requirements Management:
- Elicit Needs: Participate in workshops to gather requirements from business users.
- Translate Requirements: Convert business needs into specifications for vendors.
- Standardize Documentation: Create clear Business Requirement Documents (BRDs), review FSDs prepared by vendors, present and discuss documentation with business users and facilitate documentations sign off by all impacted functions of the bank.
- Manage Scope: Prevent scope creep by verifying requests against program scope and goals
- Gap Analysis: Compare out-of-the-box Transact features with bank requirements.
- Clarify Queries: Act as the single point of contact for vendor questions and clarifications.
Liaise and coordinate with representatives and key business users from various functions of the bank to:
- Align Processes: Align bank operations with the new modules architecture.
Define Rules:
Establish system data validation and accounting rules.
Data Migration Support:
- Data Mapping: Map Transact legacy modules data to the new Temenos modules implemented.
- Clean Data: Define business rules for data cleansing and validation and coordinate with respective bank’s departments for data cleansing.
- Reconcile Balances: Verify financial balances match exactly post-migration.
Testing & Quality Assurance:
- Design Scenarios: Support Test Vendor preparing test cases, review outcome and liaise with business users for test cases review & acceptance
- Coordinate UAT: Lead business users through day-in-the-life testing cycles.
- Manage Defects: Participate in triaging of software bugs, defend requirements (argue against vendors claims for change requests), reference signed-off Business Requirement Documents (BRDs) to prove the vendor's liability, negotiate workarounds with key business users by proposing operational manual workarounds if a vendor fix will take too long and delay go-live.
Change Management & Training:
- Assess Impact: Identify how system changes impact daily branch and back-office operations.
- Create Content: Develop user manuals, FAQs, and standard operating procedures (SOPs).
- Training Content: Support training content preparation, review and validate material produced.
- Support Training: Participate in Vendor "Train-the-Trainer" sessions and provide input and expert advise.
Required Experience:
- Temenos Core Banking Background: Minimum of 7–10 years of prover experience in large-scale Temenos core banking transformation / modernization programs, acting as client facing business analyst / SME
- Functional Experience: Minimum 7-10 years of experience in Middle East with regards to Retail & Corporate Islamic Banking operations covering accounts, deposits, financing, and payments.
Temenos Islamic AA & Payment Hub:
a) Certified Consultant) b) Minimum 5 years of experience in Islamic AA and TPH implementations
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