Corporate Real Estate Services Manager – New York, NY (onsite)
Global investment bank is seeking a CRES Delivery Manager. Reporting to the Head of Corporate Real Estate Services, the CRES Delivery Manager supports the delivery of regional Corporate Real Estate Services, Workplace Experience operations, and third-party service providers in accordance with established contracts, the Service Catalogue, SLAs, KPIs, and internal processes. This role oversees the delivery of CRES services across North America and Latin America (LatAm), ensuring consistent, high-quality service delivery and alignment with organizational objectives.
The CRES Delivery Manager plays a key role in maintaining an exceptional workplace experience. The ideal candidate is a strong collaborator who thrives in a fast-paced, entrepreneurial environment and consistently demonstrates a service-oriented mindset. They build strong internal partnerships, cultivate meaningful relationships with clients and employees, and coordinate seamlessly with internal teams and external stakeholders to deliver a superior level of hospitality and operational excellence.
This position is based in the New York office five days a week.
Key Responsibilities
- Manages and supports specific in-house and third-party operational team(s) within the function, ensuring that people, resources and processes are aligned with business needs and fit for purpose.
- Manage, resource, motivate, develop and focus both in-house and third-party team(s) to meet required standards and support the ongoing personal and professional development of all team members.
- Support performance management of in-house and third-party team(s) to help ensure resources within the function are effectively utilized.
- Support execution of departmental objectives by translating them into operational deliverables and coordinating with third-party providers and consultants to drive positive outcomes.
- Support departmental performance by facilitating effective planning and support mechanisms to ensure delivery of departmental goals in line with stakeholder expectations.
- Support development and delivery of the regional CRES budget.
- Partner with the Finance team to help meet annual expense ratio targets. Support multi-year capital planning and manage operational budgets for each regional location, and identify cost savings opportunities. Help ensure appropriate financial policies, practices, and systems are in place to support effective management of CRES expenses.
- Coordinate the delivery of hard and soft services to the regional CRES Portfolio, including MEP services, Moves/ Adds/ Changes, physical security, workplace experience, client hospitality, H&S, sustainability, employee wellbeing and inclusive workplaces.
- Develop cost-effective real estate service solutions aligned with capital budgets.
- Support implementation of real estate approaches that manage costs and optimize operating expenses for each location.
- In partnership with the Head of Corporate Real Estate Services, support Real Estate and property transactions regionally, assist with lease negotiations, coordinate with Legal and Compliance.
- Coordinate external real estate broker services and liaise with agents, landlords, professional consultants, subtenants, etc. on all matters relating to the office portfolio.
- Collaborate with local office contacts at various locations across the globe and plan essential central services including reception, security, maintenance, mail, file archiving, cleaning, catering, waste disposal and recycling, etc.
- Manage third-party service providers to ensure highest level of customer service to internal and external stakeholders across the company’s regional footprint.
Qualification/ Requirements
- At least 5 years of experience managing Corporate Real Estate Strategy, Workplace development, or facilities management programs. Hospitality experience is a plus.
- Proven ability to support and coordinate teams and engage stakeholders across diverse geographies.
- Highly organized and self-directed, with the ability to set and adjust priorities in a fast-paced environment and manage competing deadlines.
- Demonstrated success navigating matrixed organizations and collaborating across functions to achieve results.
- Strong problem-solving and reasoning capabilities, including creative and lateral thinking, and a track record of identifying challenges and executing effective, innovative solutions.
- Experience in contract management, vendor partnerships, and lease negotiations, with strong commercial judgment.
- Excellent oral and written communication skills, including the ability to communicate technical issues to non-technical audiences and adapt to different working styles.
- Ability to negotiate, persuade, and influence both directly and indirectly.
- Strong financial and analytical skills, including budgeting, cost management, and performance measurement.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and workplace management or facilities-related tools.
- High degree of professionalism, with the ability to collaborate effectively within a team environment and engage stakeholders at all levels.
- Ability to balance long-term strategic thinking with immediate operational demands.
- Effective planning skills, with the ability to manage resources and execute efficiently.
- Willingness and ability to travel as needed.
Preferred Qualifications
- Degree in Real Estate, Business Administration, Facilities Management, or a related field.
- Experience in entrepreneurial or fast-growing organizations, with the ability to build consensus and foster collaboration across diverse teams.
- Experience implementing new processes and driving operational efficiency improvements.
- Strong interpersonal skills and the ability to communicate effectively across cultural and professional boundaries.
- Familiarity with leading global brokerage firms (e.G., CBRE, Cushman & Wakefield, JLL) and architectural firms, including experience managing RFP processes.
- Knowledge of workplace health and safety protocols and compliance requirements.
- Demonstrated ability to work closely with senior leadership, and provide status updates and visibility on critical initiatives.
Compensation: $115-125K base plus discretionary bonus