Xanh SM is seeking a highly motivated and experienced Country Operations Director for our ride-hailing business in the Dubai. The ideal candidate will be responsible for overseeing all operational aspects of the country’s ride-hailing services, ensuring efficient and profitable operations while scaling the business in a dynamic and competitive market. This role will require strong leadership, strategic vision, and a deep understanding of the local ride-hailing ecosystem to drive growth and operational excellence.
Objectives of the Role:
- Develop and execute the operational strategy for Green SM’s ride-hailing services in the Dubai, in alignment with company goals.
- Ensure efficient, smooth, and scalable operations across all areas of the business, including driver and rider experience, fleet management, customer service, and partnerships.
- Drive business growth by expanding market presence, enhancing customer satisfaction, and optimizing operational efficiency.
- Collaborate with the CEO and Regional Director to set and achieve key performance indicators (KPIs) that contribute to overall company success.
- Lead a high-performing team, ensuring strong recruitment, training, and retention practices while promoting a culture of excellence.
Required Skills and Qualifications:
- At least 7-10 years of experience in operations management, preferably in the ride-hailing, transportation, or logistics industries.
- Proven track record of leading large-scale operations, driving growth, and optimizing business processes.
- Strong leadership and people management skills, with experience building and developing high-performing teams.
- Deep knowledge of the ride-hailing market and local regulatory landscape in the Philippines.
- Excellent strategic thinking, problem-solving, and decision-making abilities.
- Strong understanding of data analytics, operational performance metrics, and financial management.
- Exceptional communication and interpersonal skills, with the ability to collaborate with senior leadership and external stakeholders.
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