Are you a visionary leader with a passion for driving excellence in the financial world An international leading FX Broker is seeking an experienced and strategic CRM Department Manager to lead our team in Dubai!
This is a key leadership role where you will guide a team of CRM Specialists own system performance and drive the data strategy that influences customer retention and operational efficiency at a global scale. We are looking for a mentor and a strategist who can empower our team and build the future of our CRM operations.
Key Leadership Responsibilities:
Team Leadership:Lead mentor and develop a high-performing team of CRM Specialists.
CRM Strategy:Execute department-wide strategies that drive engagement and long-term customer value.
System Ownership:Oversee CRM configuration workflow design and overall platform optimization.
Data Analytics:Lead behavioral analysis to provide actionable insights for senior management.
Innovation:Continuously refine processes and drive automation to elevate customer satisfaction.
Requirements:
Minimum 3 years of CRM experience with at least 2 years in a leadership capacity.
Proven background within the Forex or financial services industry.
Strong analytical and strategic thinking with advanced Excel proficiency.
Excellent communication skills in English verbal and written.
A natural leader with exceptional organization and problem-solving abilities.
Join a global team where you can make a real impact and shape the future of client experience.
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Competitive Salary Package that Rewards Your Talent (Negotiable based on Experience &Skills)
Full Support for Your Employment Visa to Ensure a Smooth Transition
Extensive Medical Insurance to Keep You Covered and Carefree
Plus a Range of Exciting Internal Company Benefits to Enjoy
Required Experience:
Manager
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