Core requirement:
* Strong Dynamics 365 CE and Dataverse experience.
* Deep Power Platform knowledge: Power Apps, Power Automate, Power BI, Power Pages.
* Hands-on C#,. NET and Java Script development.
* Experience with Azure Functions, Logic Apps and Service Bus.
* Strong production troubleshooting, debugging, RCA and incident management.
* Experience in managed services/application support.
* Ability to independently own customer issues from triage → resolution → closure.
* Strong customer communication and stakeholder management.
* Ability to handle escalations and complex technical issues.
* Experience identifying recurring issues and implementing preventive improvements.
* Ability to mentor junior team members.
* Exposure to AI-assisted troubleshooting/support tools is expected.
*Overall profile: This is more of a Senior D365 CE technical support / application support role rather than a pure D365 developer or implementation role.
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