Job Brief:
We are hiring a Customer Care Executive in the UAE to support customers by answering inquiries resolving issues and ensuring a positive service experience. This role requires strong communication skills good organization and the ability to follow processes while maintaining a professional and helpful tone.
The Customer Care Executive will handle customer requests through phone email or chat document interactions accurately and coordinate with internal teams when needed to ensure timely resolution.
Responsibilities:
Respond to customer inquiries via phone email and chat
Provide accurate information about products/services and next steps
Resolve complaints and issues professionally within agreed timelines
Record customer interactions and updates in company systems
Escalate complex cases to the relevant team when required
Follow company policies and customer service standards consistently
Skills Required:
Customer service or call center experience is a plus
Good communication skills in English (additional languages are an advantage)
Basic computer skills and comfort using online systems/tools
Strong problem-solving skills and attention to detail
Professional attitude and ability to work in a team environment
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.
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