Customer Contact Agent

Job Title: Customer Contact Agent

Monthly Pay: $4,400 - $4,900 USD per month

Summary:

Handle a policyholder’s address-change request from verification through updating the account and confirming the change. This full-time, fully remote Customer Contact Agent role supports callers with policy, billing, coverage, renewal, and payment questions while documenting each interaction clearly.

Job Responsibilities:

• Respond to inbound phone, email, and chat questions about account details, premiums, payments, and renewal notices.

• Verify caller information and complete approved policy updates, endorsements, and contact changes.

• Explain next steps for coverage questions, payment activity, and service requests using available resources.

• Record accurate interaction notes and follow-up commitments in the customer platform.

• Route complex account concerns or claim-file questions to the appropriate specialist or carrier contact.

Qualifications:

• Comfortable assisting customers by phone and maintaining a professional, empathetic tone.

• Familiarity with contact-center tools, web-based account systems, or case notes is helpful.

• Able to learn policy terminology, premium billing concepts, and verification procedures.

• Clear written skills for documenting customer conversations and follow-ups.

• Ability to manage assigned queues independently in a home-based setting.

• High school diploma or equivalent; related service experience is welcomed.

Perks & Benefits:

• Fully remote work arrangement.

• Role-specific training on systems, policies, and service workflows.

• Ongoing coaching and support from a remote team.