Are you passionate about creating seamless, consistent, and user-centric experiences within complex banking transformation programmes?
We are looking for a Senior Manager - Customer / Colleague Experience (CX) to represent the voice of colleagues and users across a major transformation programme.
In this role, you will work closely with business stakeholders, technology teams, and vendor partners to ensure that digitally enabled journeys deliver an intuitive, consistent experience while maximising the use of standard product capabilities.
An experienced CX professional with a strong understanding of banking processes, digital channels, and transformation programmes.
You will bring the ability to challenge constructively, influence stakeholders, collaborate effectively with vendors, and balance a high-quality user experience with business priorities and standard platform capabilities.
Experience in corporate or wholesale banking, particularly trade finance, cash management, onboarding, or servicing, would be highly valuable.
Play a key role in shaping colleague and user experiences across a major banking transformation programme, influencing how journeys are designed, delivered, and adopted across the organisation.
#Hiring #ColleagueExperience #BankingTransformation #DigitalTransformation #UX #WholesaleBanking #TradeFinance #CashManagement #ChangeManagement
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