Customer Experience Associate

We are Hiring Freshers for Customer Experience Associate About the Company Pickyourtrail is a leading leisure travel brand focused on delivering curated and meaningful travel experiences through a combination of expert guidance and technology. With over 100,000 travelers across 14 countries and a strong customer satisfaction score, we continue to set benchmarks in the travel industry. Role Summary We are looking for a Customer Experience Executive to support travelers throughout their journey and ensure a seamless and high-quality travel experience. This role involves client communication, issue resolution, coordination, and maintaining service excellence at all stages of travel. Key Responsibilities Act as the primary point of contact for customers during their travel Proactively engage with customers to ensure expectations are met Identify, address, and resolve issues in a timely and efficient manner Provide accurate destination information and relevant recommendations Handle emergency situations with professionalism and prompt action Monitor customer feedback and drive improvements in satisfaction Coordinate with internal teams to ensure smooth execution of travel plans Support travel logistics including transport, accommodation, and activities Candidate Profile Strong communication and interpersonal skills Effective problem-solving abilities with composure under pressure Ability to assess situations quickly and respond appropriately Adaptable and comfortable working in a fast-paced environment Collaborative team player Willingness to work in rotational shifts, including night shifts Work Schedule 6-day work per week Rotational shifts and weekly offs Location: chennai Compensation & Benefits Exposure to a dynamic, high-growth work environment Medical insurance coverage of ₹3L (including dependents) Shift-based allowances