Customer Experience and Growth Intern

Role and Responsibilities

he selected candidate(s) will be a key member of a small team working at Stranger Soccer UAE carrying out various initiatives related to game hosting player experience community engagement and growth of the local football network. The position will work closely with the UAE Business Owner and willinterfacewithkey staff across the organization as well as customers and other stakeholders. The company is committed to growing and developing talent providing opportunities to take on increasing levels of responsibility as Stranger Soccer expands its international presence.

Key Responsibilities

1. Game Hosting & Customer Experience

• Serve as anOfficial Hostfor selected football games weekly across Dubai and/or Abu Dhabi
• Ensure players have a smooth fun and safe game experience
• Represent the Stranger Soccer brand on the ground
• Collect player feedback to continuously improve the experience

2. Daily Operations Support

• Assistwith schedulinglogisticscoordination and venue communication
• Support marketing customer service and game operations tasks
• Help onboardnew playersand respond to inquiries
• Assistin recruiting screening and onboarding new Official Hosts
• Support scheduling and ensure proper venue coverage

3. Operations Improvement

• Identifyinefficiencies in booking hosting or player engagement processes
• Propose actionable solutions to streamline operations and improve consistency
• Analyse feedback and trends to recommend operational enhancements

4. Game Experience Development

• Observe games and recommend enhancements (format tweaks warm-ups engagement activities post-game processes)
• Research best practices from sports fitness and hospitality industries to elevate the UAE experience

5. Growth & Expansion Initiatives

• Contribute ideas andmini-projectsto increase player acquisition and retention
• Assistin researching football communities universities corporates and potential partners in Dubai & Abu Dhabi
• Support promotional events community activations and social content

6. Cross-Functional Exposure

• Collaborate with theUAE Business Ownerand Singapore HQ team
• Gain insight into how a fast-growing sports-tech brand expands internationally

What You Will Gain

• Hands-on experience in running a real consumer-facing sports business
• Confidence in hosting and leading player groups
• Operational customer service and growth marketing exposure
• Insights into brand expansion in international markets
• Opportunities to contribute ideas that directlyimpactthe UAE business

• Positive proactive can-do attitude
• Comfortable interacting with customers and leading groups
• Strong interest in football (required)
• Hospitality events or sports management experience is a plus
• Must be based in Dubai or Abu Dhabi with availability to attend games in either city
• Hospitality experience a PLUS

Required Experience:

Intern