Tabby is seeking a seasoned CX coaching leader to shape how we evaluate and improve customer conversations. You will set standards, coach leaders, and own CSAT diagnostics to drive measurable improvements. You will work in a data-driven, LLM-enabled environment to ensure high-quality customer outcomes.
You will build capability among managers to apply the standards, analyze results, and hold teams accountable for impact, with a focus on sustainable change across CX, service, and sales coaching.
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