Customer Project Manager

Job Description

Location: Dubai / Hybrid

Travel: Up to 25%

Meet the Team

Cisco Customer Experience (CX) helps customers transform and innovate through technology. We are a collaborative, forward-thinking community of project leaders dedicated to driving customer outcomes, operational excellence, and modern, AI-enabled delivery practices across Cisco's global portfolio.

Your Impact

As a Customer Project Manager, you will lead the full lifecycle of customer-facing projects and programs across Cisco technologies—from initiation through planning, execution, and closure. You are accountable for delivering on scope, schedule, budget, quality, and customer satisfaction while aligning with customer business goals.

You will partner closely with Service Delivery Managers (SDMs), Customer Experience Managers (CXMs), and Sales teams to maintain operational transparency and accelerate technology adoption. You will lead solution discussions, translate customer priorities into executable plans, and manage cross-functional workstreams, resources, risks, and change management.

Additionally, you will drive operational and financial governance—managing budget execution, revenue forecasting, cost tracking, SOW creation, and vendor compliance. Leveraging PMI and Agile frameworks alongside AI and automation tools, you will optimize reporting, predict delivery risks, and champion continuous improvement.

• Bachelor’s degree with 7+ years of related customer project or program management experience (or equivalent relevant practical experience).
• PMP and/or CPMAI certification encouraged (or recognized industry equivalent).
• Track record delivering complex, customer-facing IT, cloud, or enterprise networking projects and programs.
• Demonstrated experience in project financial management, including budget execution, revenue forecasting, SOW creation, and vendor governance.
• Experience applying PMI and Agile methodologies while using AI and automation tools for delivery optimization.

Preferred Qualifications

• Local and regional market delivery experience across MEA (Middle East & Africa), working effectively in both local market and multinational corporate environments.
• Technical certifications (e.g., CCST Networking, CCST Security, CCNA, or cloud equivalent).
• Working understanding across enterprise networking, security, and cloud architectures, with demonstrated experience mentoring peers.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Requirements

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