Customer Relationship Management

Company Description Krishvi Group is a Bengaluru-based real estate developer with over three decades of experience delivering housing projects that cater to a wide range of residents in the city’s dynamic market. Supported by a professional team of technical and financial experts, the group has successfully completed numerous projects with a strong focus on customer satisfaction. Krishvi Group is driven by a vision of “aspirational living,” aiming to create homes that enhance quality of life and reflect contemporary lifestyles. The company continues to build landmark projects that carry a distinctive signature of quality, reliability, and thoughtful design.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Bengaluru. This role is responsible for managing and enhancing customer relationships throughout the sales and post-sales lifecycle, ensuring a positive and consistent experience. Day-to-day tasks include maintaining and updating CRM systems, tracking customer interactions, responding to inquiries, coordinating with sales and project teams, and following up on leads and customer feedback. The specialist will help design and implement customer engagement initiatives, monitor customer satisfaction, and support issue resolution in a timely and professional manner. The role also involves preparing reports and insights from customer data to inform decision-making and improve processes.

Qualifications

• Strong Customer Relationship Management (CRM) and Sales skills, with experience handling customer interactions and supporting the sales lifecycle.
• Excellent Communication skills, including clear verbal and written communication and the ability to engage with diverse customer groups and internal stakeholders.
• Advanced Analytical Skills to interpret customer data, identify trends, and provide actionable insights for improving customer experience.
• Solid Project Management capabilities to coordinate activities across teams, manage timelines, and support delivery of customer-focused initiatives.
• Relevant experience in real estate, property management, or a customer-facing role is preferred.
• Proficiency with CRM software and basic office productivity tools.
• Bachelor’s degree in Business, Marketing, Management, or a related field is advantageous.
• Ability to work on-site in Bengaluru, demonstrate strong organizational skills, and maintain a customer-centric mindset.
• Real estate experience is mandatory