The Customer Relations Coordinator is responsible for efficiently processing sales orders coordinating with internal teams and customers to ensure smooth order fulfillment and arranging cost-effective transportation services. The role requires a high level of attention to detail strong communication skills and the ability to manage multiple priorities in a fast-paced environment.
Maintain assigned customer accounts and provide consistent support from order entry to delivery.
Process verify and post invoices delivery notes and packing lists.
Work closely with the Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date.
Prepare and manage periodic reports for submission to management.
Utilize technology tools to optimize logistics processes and communication channels.
Coordinate transportation arrangements that align with customer timelines and cost expectations.
Address and resolve customer concerns with efficiency and professionalism.
Collaborate with logistics and operations teams to ensure timely shipment and delivery.
Develop and maintain strong relationships with carriers suppliers and customers.
Perform general administrative duties including data entry filing answering calls and managing correspondence.
Support internal audits fact-checking and discrepancy resolution.
Perform additional tasks as assigned to support overall departmental goals.
Bachelors degree in Commerce Accounting Supply Chain Management Logistics or a related field.
Minimum of 2 years of relevant experience in trading supply chain accounting or related industries. Experience in OEM vehicle spare parts or automotive manufacturing is an advantage.
Certified Customer Relations or Customer Service Support is preferred.
Proficient in MS Excel and basic accounting systems.
Strong understanding of logistics and supply chain processes.
Excellent data management and reporting skills.
Exceptional communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
High attention to detail and accuracy.
Customer-centric mindset with a focus on service excellence.
Ability to work effectively under pressure and manage multiple tasks simultaneously.
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