Fanatics Momentum is building the UAE's leading regulated commercial gaming operator. Licensed by the General Commercial Gaming Regulatory Authority (GCGRA), we operate across lottery, iGaming, sportsbook, and digital content, combining Momentum's regional foundation with Fanatics' global product, technology, and scale. The business is ambitious, well-resourced, and moving fast. If you want to help build a category-defining operator in one of the world's most exciting regulated gaming markets, this is the right time to join.
The Customer Service Agent will be the first point of contact for our players, providing high-quality assistance and resolving queries related to our online gaming platforms, including account issues, bonuses, deposits/withdrawals, and gameplay inquiries.The role is key in delivering a superior customer experience in line with company values, ensuring players are informed, engaged, and satisfied with their gaming experience.
Rotational shift patterns (including weekends and public holidays)
At Fanatics Momentum, we’re proud to be a fair, transparent, and inclusive employer. We value diversity, collaboration, and innovation, and we’re committed to creating an environment where every team member can thrive. If you’re ready to grow your career and help us build Momentum, we’d love to hear from you.
The salary budget for this role is AED 5K per month. The package includes employment visa, employee medical insurance, and free shuttle bus from Abu Dhabi city centre. It does not include family sponsorship. Are you happy to proceed?
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