People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team. If you have a passion for HR and administration this is a great opportunity to grow your career in a professional and fast-paced environment.
JOB REQUIREMENTS:
- Attend all incoming sales inquiries (walk-in phone email or chat) by providing clear and accurate information about products in a professional systematic and focused manner ensuring at least a 10% customer conversion rate.
- Handle all customer inquiries or complaints empathetically take necessary action as per established protocols and follow up for timely resolution to ensure customer satisfaction and retention.
- Record all customer interactions issues and feedback (in Bitrix) categorize and analyze data highlight recurring issues and suggest improvements for enhanced customer experience.
- Coordinate with internal departments to communicate customer requirements and ensure timely responses through proper channels.
- Manage daily office operations including maintaining office supplies coordinating with vendors and ensuring a well-organized and professional office environment.
- Assist in scheduling meetings handling correspondence and maintaining records and documentation efficiently.
- Support HR and administrative functions such as visitor management filing and staff coordination when required.
- Ensure the front desk and office area remain clean welcoming and professional at all times.
JOB SPECIFICATIONS:
- Bachelors or Masters degree (BBA/MBA preferred).
- 1 to 2 years of UAE experience in customer service or office administration.
- Proficiency in MS Office (Word Excel PowerPoint) and CRM tools.
- Strong verbal and written communication skills in English.
- Excellent organizational and multitasking abilities
- Professional attitude punctuality and attention to detail
- Ability to handle customers with empathy and maintain confidentiality
Location: Dubai
Key Skills Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics
Employment Type : Full Time
Experience: years
Vacancy: 1
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