We are looking for a professional and customer-focused Customer Service Representative to join our team in the UAE. The successful candidate will be responsible for assisting customers responding to inquiries resolving service issues and ensuring a positive customer experience across different communication channels.
Key Responsibilities
- Respond to customer inquiries through phone email chat and other communication channels.
- Provide accurate information about company products services policies and procedures.
- Handle customer complaints professionally and work toward effective solutions.
- Follow up with customers to ensure their concerns have been resolved.
- Process customer requests orders bookings or service-related inquiries when required.
- Maintain accurate and updated customer records in the company system.
- Escalate complex issues to the appropriate department or supervisor.
- Coordinate with sales operations finance and other internal teams to resolve customer concerns.
- Maintain a professional and friendly approach during all customer interactions.
- Meet assigned customer service response-time and quality standards.
- Protect customer information and follow company policies and procedures.
Requirements
Requirements
- High school diploma or equivalent; additional qualifications are an advantage.
- Previous customer service call center retail hospitality or related experience is preferred.
- Good verbal and written communication skills in English.
- Additional languages are an advantage particularly Arabic.
- Strong listening and problem-solving skills.
- Basic computer skills and familiarity with email and customer management systems.
- Ability to remain calm and professional when handling difficult customers.
- Good organizational skills and attention to detail.
- Ability to work independently and as part of a team.
Benefits
What We Offer
- Competitive salary based on experience and qualifications.
- Professional and supportive working environment.
- Opportunities for training and career development.
- Exposure to a professional UAE workplace.
- Employee benefits according to company policy and applicable UAE regulations.
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 3500 - 3500
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.