Customer Service Team Lead

Here's a more generic version that keeps the role attractive while removing details that could make it obvious which client it is for:

Customer Service Supervisor / Team Lead

We are seeking a motivated and hands-on Customer Service Team Lead to oversee daily customer support activities and help drive operational excellence. This role will be responsible for leading a small team, ensuring exceptional service levels, supporting order-related processes, and collaborating with internal departments to deliver a positive customer experience.

Responsibilities

• Lead, coach, and support a customer service team to achieve performance goals.
• Oversee customer inquiries, order processing, and issue resolution.
• Act as the primary point of escalation for complex customer concerns.
• Partner with internal teams to ensure timely and accurate service delivery.
• Maintain accurate records and documentation within company systems.
• Monitor team performance and identify opportunities to improve processes and efficiencies.
• Foster strong customer relationships through proactive communication and problem-solving.
• Assist with training, onboarding, and development of team members.

Qualifications

• 3+ years of experience in customer service, account support, operations, or a related field.
• Prior leadership, supervisory, or mentoring experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and business software systems.
• Ability to manage multiple priorities in a fast-paced environment.

What We're Looking For

• A customer-focused professional with strong attention to detail.
• A collaborative leader who enjoys coaching and developing others.
• Ability to think critically, make sound decisions, and adapt to changing priorities.
• Positive attitude with a strong sense of accountability and follow-through.

This is an excellent opportunity for someone looking to take the next step in their leadership career while making a meaningful impact on both customers and team performance.

Benefits

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits,

EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type

of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by

law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state,

and local laws and/or security clearance requirements.