Customer Service Representative - Qatari National

Customer Service Representative - Qatari National

Draft contracts and Individual Service Agreements (ICSAs) and reports as requested. Maintain customer databases and keep customer logs updated. Participate in solving customer-related issues and/or problems and ensure all records, complaints, contracts and databases are logged and maintained in accordance to the company’s standards.

Key Responsibilities

• Prepare sheets and documents associated with the generation of contractual packages such as the master sheet, summary sheet, tower owner confirmation letters, follow up sheets and billing sheets.
• Maintain customer information within the customer database/log and capture all information from therein and ensure correct information is included in letters, contracts and ICSA.
• Prepare reports on all activities of the Customer Services Department as requested by the CS Coordinator or CS Manager.
• Meet with customers face to face to advise on the contracts/ICSA and involve the CS Coordinator when problems and/or issues cannot be resolved.
• Participate in the process of signing the ICSA between the company, Developer and Customer and deal with any issues/problems/queries as and when needed. Follow up with customers via telephone, mail and other methods to inform of contractual package readiness and ICSA signing requirements.
• Follow up with customers about the status of the ICSA and ensure customer receives signs and returns in a timely fashion.
• May provide information as required to complete owners units sheet, including but not limited to, verifying load of each unit, receiving and entering meter serial numbers from O&S, entering owner information from master sheet etc.
• Generate clearance certificates as and when requested and forward to the Customer Services Manager for endorsement.

Qualifications

• Bachelors Degree or Diploma
• Professional certification from relevant institutions will be an added advantage
• Up to 2 years of relevant experience
• Customer Relationship background within a similar background
• Eye for details
• Knowledgeable about MS Office and related software

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