Customer Service Agent (UAE Nationals only)

Customer Service Agent (UAE Nationals only)

Job Description

What you will do

• Provide exceptional customer service for both internal and external customers by:
  • Assisting with all types of requests from customers, including order bookings, complaint handling, and solution support
  • Securing the best supply solutions tailored to meet customer needs
  • Collaborating closely with sales, logistics, finance, and other stakeholders within JCI to ensure smooth daily operations
  • Continuously improving our internal processes and enhancing the daily experience of our customers

How you will do it

1. Sales Order Procedure
   • Process customer purchase orders and create sales orders
   • Work in partnership with sales representatives
   • Act as the primary contact for customers, identifying their needs and nurturing strong relationships
   • Ensure the best supply solutions are provided to customers
2. Purchase Order Requisitions (for specific business units only)
3. Shipping: Deliver transport-related instructions and other relevant information
4. Claims: Serve as the main point of contact for customers throughout the claims process

What you can learn

• A variety of soft skills related to customer service
• Master communication techniques
• Excel mentored training sessions
• Opportunities for personal and professional development through our programs

What we look for

• High school diploma or higher
• Fluent in English
• Proficient in MS Office (intermediate level)
• Strong customer orientation with keen attention to detail
• A collaborative team player
• Previous experience in customer service is an advantage

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