Rotational Shifts: 8am to 5pm/ 11am to 8pm
We're looking for a Customer Service Executive to be the friendly face and first point of contact for our clients. Ideal for candidates with strong customer service experience who are confident, well-presented, and professional in handling clients.
Key Responsibilities:
- Welcome and assist clients and visitors with a positive, service-oriented attitude
- Handle customer queries related to company services, applications, and documentation
- Guide clients through online portals and basic processes
- Coordinate with internal teams to resolve client requests smoothly
- Maintain accurate records of client interactions
- Manage walk-ins, queues, and ensure a pleasant lobby experience
- Handle escalations professionally and follow up until closure
- Encourage client feedback and reviews after service completion
What We're Looking For:
- Minimum 2 years of customer service / client-facing experience with administration background.
- Strong communication and interpersonal skills
- Well-groomed, confident, and customer-focused personality
- Basic computer skills and attention to detail
- Experience in business setup / free zone / aviation/ hospitality/ service industry is a plus
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