Our client is a customer-focused organization committed to delivering exceptional service and building lasting relationships with its clients. As part of its continued growth the company is looking to appoint a Customer Service Representative who can serve as the first point of contact for customers while ensuring a consistently positive service experience.
The Role
The Customer Service Representative will be responsible for handling customer inquiries resolving service-related issues processing requests and maintaining high levels of customer satisfaction. The successful candidate will demonstrate excellent communication skills patience and a genuine commitment to delivering outstanding customer experiences while supporting the organizations service standards.
Responsibilities
- Respond to customer inquiries via phone email and digital communication channels.
- Handle customer requests efficiently while ensuring a professional and courteous experience.
- Resolve complaints promptly or escalate complex issues to the appropriate departments.
- Process customer orders service requests and account updates accurately.
- Maintain accurate records of customer interactions within the CRM system.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Coordinate with internal departments to facilitate timely customer support.
- Monitor service quality and identify opportunities for process improvement.
- Contribute to achieving customer satisfaction and service performance targets.
- Stay informed about company products services and policies to provide accurate information.
Qualifications
- Bachelors degree or Diploma in Business Administration or a related field.
- 2 years of experience in customer service or client support.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Customer-focused mindset with a professional attitude.
- Experience using CRM platforms is preferred.
- Good organizational and multitasking skills.
- Fluency in English is required; Arabic would be an advantage.
Employment Type : Full Time
Experience: years
Vacancy: 1
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