Customer Service Representative - Qatari National Draft contracts and Individual Service Agreements (ICSAs) and reports as requested. Maintain customer databases and keep customer logs updated. Participate in solving customer-related issues and/or problems and ensure all records, complaints, contracts and databases are logged and maintained in accordance to the company’s standards.
Key Responsibilities
Prepare sheets and documents associated with the generation of contractual packages such as the master sheet, summary sheet, tower owner confirmation letters, follow up sheets and billing sheets.
Maintain customer information within the customer database/log and capture all information from therein and ensure correct information is included in letters, contracts and ICSA.
Prepare reports on all activities of the Customer Services Department as requested by the CS Coordinator or CS Manager.
Meet with customers face to face to advise on the contracts/ICSA and involve the CS Coordinator when problems and/or issues cannot be resolved.
Participate in the process of signing the ICSA between the company, Developer and Customer and deal with any issues/problems/queries as and when needed. Follow up with customers via telephone, mail and other methods to inform of contractual package readiness and ICSA signing requirements.
Follow up with customers about the status of the ICSA and ensure customer receives signs and returns in a timely fashion.
May provide information as required to complete owners units sheet, including but not limited to, verifying load of each unit, receiving and entering meter serial numbers from O&S, entering owner information from master sheet etc.
Generate clearance certificates as and when requested and forward to the Customer Services Manager for endorsement.
Qualifications
Bachelors Degree or Diploma
Professional certification from relevant institutions will be an added advantage
Up to 2 years of relevant experience
Customer Relationship background within a similar background
Eye for details
Knowledgeable about MS Office and related software
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