Customer Service Representative

Customer Service Representative

Job Details

Location: 49 Rutherford Street, Newark, NJ 07105

Pay Rate: $18–$19/hour

Contract: 17 weeks, contract to hire

Schedule: Monday–Friday | 11:00 AM–7:30 PM

Job Summary

We are looking for a Customer Service Representative to support customers, business partners, and drivers. You will help resolve issues, monitor deliveries, and ensure customers receive timely and professional service.

Responsibilities

• Assist customers and business partners by phone and email
• Handle customer complaints professionally
• Identify and resolve customer issues
• Monitor delivery routes and progress
• Scan haul-away pods and verify stamps
• Process delivery order changes and cancellations

Qualifications

• Microsoft Office experience, including Word, Excel, PowerPoint, and MS Project
• High school diploma or equivalent preferred
• 1+ year of related experience, preferably in a call center environment
• Strong customer service and problem-solving skills
• Ability to multitask and stay organized
• Comfortable working in a fast-paced environment
• Ability to handle pressure while providing effective solutions

Category Code: JN003

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SeniorityLevel: Associate