As a Customer Service Representative you will be the first point of contact for customers seeking assistance with their questions concerns or requests. You will be responsible for providing excellent service by answering inquiries resolving problems and maintaining a positive relationship between the company and its customers.
Key Responsibilities:
1. Customer acquisition activities
Handles initial inquiries (direct & indirect).
Supports and tracks local marketing activities and promotional events.
Conducts sales activities through enrollment.
Forms and manages groups.
Follows up on unconverted inquiries and inactive customers.
2. Customer retention activities
Maintains positive customer relations and ensures customer satisfaction.
Conducts customer orientations.
Ensures optimal Language Center appearance.
Encourages customer reenrollments.
Schedules lessons for customers and instructors.
Schedules and conducts student consultations and counseling.
3. Operations
Enters and manages customer information in LCMS.
Prepares invoices collects customer payments and handles other accounting activities.
Prepares payroll.
Prepares reports and required documents.
Manages material inventory.
Maintains correspondence with customers.
4. Additional responsibilities
Handles filing.
Orders various supplies.
Offers customers food and beverages (for specific situations).
Develops local marketing activities.
Customer serviceoriented attitude.
College degree or equivalent related experience.
Native fluency in English (Arabic and advantage)
Professional appearance.
Effective verbal and written communication and organizational skills.
Meets local and national legal requirements for employment.
Proficient in Microsoft Office (Word Excel PowerPoint).
Sales experience/aptitude is desirable.
Education
Bachelor Degree
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.
Black Pearl Consult
AECOM
MEFITPRO