Customer Service Representative

Title: Customer Service Rep (CSR)

Location: Onsite – North Arlington

Exemption Status: Exempt

Department: Customer Service

Reports to: CSR Manager

Salary Range: $60,000 - $70,000

POSITION OBJECTIVE:

The CSR oversees daily customer accounts, order processing, customer-specific inventory requirements,

reporting, pricing, project coordination, and quality-related activities. Acting as the primary liaison

between customers and internal SupplyOne departments, the CSR ensures customer needs are clearly

understood and effectively met.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer & Account Management

- Manage daily customer account activities and build effective working relationships with

SupplyOne personnel.

- Use independent judgment and discretion when addressing customer matters.

- Investigate and resolve customer inquiries and service issues.

Order & Project Coordination

- Prepare customer quotes, proposals, and pricing information.

- Process customer orders, change requests, and supporting documentation.

- Monitor production schedules and expedite orders to meet delivery requirements.

- Track shipments and coordinate deliveries to meet customer needs.

Inventory & Reporting

- Partner with purchasing to manage customer-specific inventory.

- Prepare reports and maintain records for customer orders, inventory, projects, and account

activity.

- Review purchase orders for accurate pricing, specifications, and delivery requirements.

Administrative & Systems Support

- Maintain accurate files, records, and supporting documentation.

- Use Amtech, Microsoft Office applications, and other business systems to complete assigned

responsibilities.

- Complete other duties and special projects as assigned.

QUALIFICATIONS AND REQUIREMENTS:

- Strong written and verbal communication and customer service skills.

- Excellent organizational and problem-solving skills.

- Ability to analyze information and make sound business decisions.

- Basic math skills, including pricing and profit calculations.

- Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.

Last Revised: 9/24/2026 - Ability to manage multiple priorities accurately and with strong attention to detail.

PHYSICAL DEMANDS:

This role is primarily office-based, with occasional exposure to warehouse, manufacturing, and

distribution operations. It may require sitting, standing, walking, and using standard office equipment.

WORK ENVIRONMENT:

This office-based role requires regular interaction with customers and employees and occasional entry

into manufacturing, warehouse, and distribution areas. Employees must follow all applicable safety

procedures in operational environments.

SupplyOne Core Values (Behaviors and values that are essential to be successful in our environment)

- People First - Fosters culture that prioritizes trust and respect, focuses on well-being, growth and

development of employees, emphasizes collaboration and honest, open and direct

communication, is accountable for actions

- Unique Customer Solutions - Listens to customers and understands their unique needs, goes

above and beyond to deliver innovative customer solutions, demonstrates an entrepreneurial

mindset

- Passion to Serve - Responds quickly to customer needs, delivers on commitments, exhibits a

sense of urgency, demonstrates a commitment to making a positive impact on customers,

employees and communities, embraces empathy, integrity and compassion in all interactions

- Agility - Quickly adapts to changing customer needs and market dynamics, demonstrates and

encourages creativity, flexibility and intelligent risk taking, embraces forward progress and

change, open to new ideas

- Growth Focus - Results driven, continuously drives profitable growth, not satisfied with status

quo, continuously seeks improvement, embraces stretch goals