Customer Service Specialist (Emirati National)

We are seeking two motivated and professional Emirati Nationals to join our high-performing call center this role you will serve as the primary point of contact for our customers providing exceptional support and ensuring a seamless service experience. This is an excellent opportunity for early-career professionals to grow within a prestigious organization.

Key Responsibilities

• Customer Support: Handle inbound and outbound calls emails and live chats professionally.
  
• Issue Resolution: Identify customer needs clarify information and provide immediate solutions or escalate complex issues to the relevant department.
  
• Data Management: Accurately update customer records and interaction details in the CRM system.
  
• KPI Performance: Meet and exceed individual performance targets including Average Handling Time (AHT) Quality Scores and Customer Satisfaction (CSAT).
  
• Product Knowledge: Maintain an up-to-date understanding of company products services and policies to provide accurate information.
  

Requirements

Requirements & Qualifications

• Nationality: Must be a UAE National (with Family Book).
  
• Experience: 12 years of experience in a call center customer service or administrative role.
  
• Education: Minimum of a High School Diploma ; a Diploma or Bachelors degree in Business Administration Communications Marketing or a related field is preferred.
  
• Languages: Full fluency in Arabic and English (verbal and written).
  
• Technical Skills: Proficiency in MS Office (Word Excel Outlook) and familiarity with CRM software.
  

Core Competencies

• Excellent verbal communication and active listening skills.
  
• Patient and empathetic approach to handling customer complaints.
  
• Ability to multi-task prioritize and manage time effectively in a fast-paced environment.
  
• Strong problem-solving skills and a positive "can-do" attitude.
  

Benefits

• Competitive Salary: Starting at AED 10000 per month.
  
• NAFIS Program: Full eligibility for NAFIS monthly salary top-ups and pension contributions.
  
• Career Growth: Access to structured training programs and clear paths for internal promotion.
  
• Environment: Work in a modern office at Dubai Outsource City with a diverse and supportive team.
  

Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 10000 - 12000