Customer Service Coordinator – Harvey Nichols (MOE)

Job Description

Customer Service Coordinator – Harvey Nichols (MOE) | 1-Year Fixed-Term Contract

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

Job Purpose

To coordinate with existing retail stores to ensure efficient asset management, operational, and administration guidelines are adhered to

Responsibilities

Functional Roles and Responsibilities

Liaise in store for in-store Facilities Management and Corporate team
Monitor Facilities Management logs and timely response; follow up for resolution
Review Utilities invoices and submit for payment; maintain records on costs and consumption
Schedule review meetings with store teams to collate feedback on Repair &Maintenance
Ensure Police permits are in place for the Store
Oversee required store LPO's and payments for store requirements
Handle in-store requirements for new fixture quotations; supply cost effective solutions
Review storage space in Warehouse and storage of fixtures; review write off requests
Meet deadlines set and maintain task list
Liaise for marketing events; receive plan and set up requirements for events arrangements
Ensure event or promotional set up is completed in required time
Monitor store marketing activity; circulate ROI (return on investment) reports
Conduct store audits and feedback results to store team
Circulate operational POS and Audit reports for store
Assist with store cycle counts on stock count software
Manage store Credit Card terminal requirements; liaise with bank
Handle store requests for IT log including report access, POS hardware requirements
Meet deadlines set and maintain task list

Qualifications

Education/Certification and Continued Education

Graduate in any Discipline

Years of Experience

3 - 4 years experience in a relevant field

Knowledge and Skills

Exposure to retail operational practices/functionality of retail outlet
Excellent communication, organizational and interpersonal skills
Computer literate with knowledge of basic accounting procedures
Methodical and organized approach with deadline achievement essential

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Customer Service Coordinator – Harvey Nichols (MOE)