People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team. If you have a passion for HR and administration this is a great opportunity to grow your career in a professional and fast-paced environment.
Job description:
- Attend all incoming sales inquiries (Walkin or via phone email or chat etc. providing clear and accurate information about products in a professional systematic and focused manner with at least 10 customer conversion rate.
- Attend all incoming customer inquiries or complaints empathetically and take action as per established protocols and follow-up for timely resolution and response contributing to customer satisfaction and retention.
- Note down and pass on customer tasks and requirements to the relevant internal departments through established channels and protocols keeping tracks and proactively following up internally for timely resolutions/turnround.
- Record all incoming inquiries complaints issues and feedback (in Bitrix) categorizing analyzing and reporting with highlights of frequently occurring issues and making suggestions on customer experience improvement.
Qualifications & Requirements:
- MBA/BBA
- 1-2 year of UAE experience in a similar role
- Excellent English communication.
- Bitrix or other CRM Knowledge.
- Strong MS office Skills.
Key Skills Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics
Employment Type : Full Time
Experience: years
Vacancy: 1
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